Our Customer Reviews

Our customer service ethos is simple - What our customer wants, our customer gets! 

 

If something goes wrong, we’ll fix it. No quibbles.

Plenty of businesses will tell you how important customer service is to them, but for Taste of Bath, it's not just about ticking a box and making ourselves sound good.

Our CEO Helen is absolutely fanatical about looking after our customers and making sure they're happy, so the whole team is focused on providing exceptional customer service. That's why we have a no quibble guarantee. 

Want to hear what our customers think?

Customer feedback is absolutely crucial to our business - Everything we do is shaped by our customers’ needs and wants.

"Fantastic produce and fantastic service, would highly recommend!" James Ley

"Service is very friendly and second to none in going the extra mile. Our hamper got stuck on the delivery truck and ended up back in the depot. A quick call to Helen and, despite being rushed off her feet at this busy time of year, she very kindly sent out a replacement, guaranteed to arrive in time for my Dad for Christmas. Super produce and a super company. Thank you!" Helen White

"Taste of Bath supply my place of work with hampers on regular occasions to give to our clients, and have done for the past couple of years. Helen and her team are incredibly friendly and helpful, and can't do enough to assist! The products are of fantastic quality and a real treat for those who receive them; they are a fantastic showcase of the local produce that Bath has to offer." Carly Cooke

"Best online experience ever! Helen has a heart of gold, completely committed to the customer. I made the order from afar and she took me through all steps... swift to answering emails till the delivery was made. I'm very grateful!" R W.N

Questions, concerns or problems? Please get in touch so we can help.