We know you’ll often be sending our hampers as gifts and won’t want the recipient to see this info!
There is nothing worse than someone seeing the price or description of something you have bought them. “Sorry Gift”, “Little Client”, “Small Lady”... it makes me (Helen) shudder just thinking about it. We never include any order or price information within a gift.
We know businesses prefer to shop without VAT – all the prices of our packages on the business shop are prices excluding VAT. This is added at the end of the order. You can access a VAT invoice by logging in to your account, where you are able to download the receipt.
Our lead time is dependent on your volume and whether it’s Christmas or not! Firstly, it’s important to know that our local food producers are artisans, they make everything from scratch. If you are ordering 50 gifts, we may have stock in house, but if you are ordering 50+ there may be a lead time dependent on how quickly the producer can make the product – deliver – fulfilment – then delivery. Christmas availability is on a first come first served basis, so not all delivery dates or products will be available if you order in December.
100% yes!!! Please see above about lead times
Click here for our full product range allergen information. But please be aware when sending gifts, all the products are legally required to have the correct allergen information on the packaging, so recipients will have access to this too
With our business orders, we do not offer refunds on confirmed orders which have been paid for. This is due to the volumes involved for the producers and the fulfilment lead time. Please ensure you are fully committed before placing the order – we can always add more gifts, but we are not able to remove gifts from a portfolio
The website is highly secure. We provide the best shopping experience and use up to date industry-leading technology to keep your information safe. We use partners such as Shopify and PayPal for your payment data - we have full confidence in these platforms and your data is not shared with any third parties
Design and Budget
Yes, our business shop is built for multiple gift purchasing. You simply add however many hampers you would like to your order, then upload a corresponding spreadsheet with all the delivery information and personal messages per gift. Delivery is charged per gift and is included in the price displayed.
There are loads of great hampers to choose from, but sometimes you need something specific to sit in line with your marketing campaign, event or specific client portfolio. So, if there is not something that floats your boat, simply challenge us to design something spot on!
We work to your budget and brief to create gifts that deliver what you need. Just get in touch – click on this form – tell us what you need, and we will hook you up!
We know that different clients, staff, and suppliers contribute in different ways to your business, so it’s totally understandable that you might give them different sizes or types of gifts.
If you’re business shopping online, you can add as many different hampers as you like to your order – just allocate them correctly to each recipient on your address spreadsheet.
If you’re contacting us for a bespoke design – just let us know about the different tiers of budget and brief!
We know gifting can be tricky sometimes, especially when you’re buying for somebody who has allergies, or has made lifestyle choices that rule out certain items. We have some vegetarian and non-alcoholic options to buy on the business shop. If you need some hampers tweaked to suit recipients’ dietary requirements, please highlight these on the spreadsheet when ordering online. Alternatively, when contacting us for a bespoke design, mention this in your brief and we can design Vegan, Dairy Free or Gluten Free gifts for those in your team or client list who need something specific to them.
Yes! We have worked with clients on smaller items – such as branded treats for goody bags or expos, we can also do a marketing campaign for sending out cold leads – “have a cuppa tea and a nibble and read this”. We have a resource and great PR message that we can use to help your business grow – get in touch and let us know what problem you need solving.
Look, we’re not a boring brand that makes pens and stress balls, but if you need some branded chocolate or fudge, we are the people who can help! Just get in touch with your requirements! If you do have any literature or branded products you would like added to your gifts, we will happily do this for you 😊
Branding & Personalisation
Your personal message will be printed on the Meet the Producers card we include in each hamper, with details of the products featured, and will be handwritten on the luggage tags we attach to the boxes too.
Yes. We know that sometimes it’s easier just to do one message for everyone. We also know that sometimes you want to get a little bit more personal – so if you do want to take the time to write individual messages, we can absolutely include a different message with every gift!
Absolutely – we know you’ll want your branding to be at the forefront of any business gifts you order. We include your logo on every order with stunning ribbons to match your brand colours. It’s all about giving you the best service possible, with the highest impact for the recipient! Find out more about personalisation and branding here.
We do understand that sometimes it is nice to watch your parcels be delivered, so one of our team will send you all the tracking information before or on the day of dispatch, along with a tracking link! But, when you order a lot, we know this can be bit of a faff - so as part of our business service, we also offer a full tracking service. You will be contacted by one of our team on the day all parcels are due to be delivered, to let you know how they are faring. Our team will also track down any hampers which are not yet delivered! We like to take the hassle out of business gifting for our clients.
All our hampers are on a scheduled delivery with full tracking via our delivery partner DHL. This price is included within the price displayed on the business shop and is applicable to every hamper you buy. If you are looking for delivery to one location via pallet, or a local delivery within Bath, please get in touch via our bespoke orders page. We can remove the cost of the DHL courier and requote based on your preferred delivery method
DHL deliveries are Tuesday – Saturday
Central Bath deliveries are Monday – Saturday
We have used DHL for all of our UK Wide deliveries for the last five years. As with any courier, there can be occasions where things go wrong, but DHL are amazing and in our experience, only 0.5% of our deliveries ever have any problem. If there is an issue, we have a no quibbles guarantee and will send out a free replacement. We use Three Bags full for all our local deliveries – a lovely Eco bike delivery, which we think is rather marvellous.
All of our DHL packages are sent on a tracked and signed for 24-hour service. This means it is collected from us and then delivered the next day.
We deliver within 24 hours and require a signature upon delivery. On our box we state there are perishables inside. All temperature-controlled products are sent with frozen cool pads to keep the products within a food-safe range.
Our alcohol policy requires that all packages are signed for by a person over the age of 18.
A card is posted through the letter box advising the recipient that delivery has been attempted and inviting them to rearrange either:
- A collection from the nearest depot; available the next working day after the card was left
- Re-delivery to the original address during normal working hours
*If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.
**If you think the recipient will be out at work during these times, you could consider specifying delivery of the gift to the recipient's work address. (Our guarantee is limited to delivering to the building, not individual recipients.)
We take customer service very seriously and therefore operate a no quibbles guarantee. Luckily, we trace every package on your behalf, so often we will tell you if there is an issue and resolve it for you before you even know about. But, unfortunately, when a package leaves us, the actual delivery is out of our control. In the rare instances where a package is not delivered, we will send out a free replacement for you. If a product is damaged in transit, we will send out a replacement (we just require photos of the damage)
We operate a payment on ordering policy with all online orders. If you are looking to be invoiced for an order (perhaps the inclusion of a Purchase Order number) please get in touch via our bespoke orders page and we will process the order offline through our invoicing system. Please be aware, 30 day terms are only available to longstanding portfolio clients, new clients are required to pay upon receipt of any invoice.