Before you order
No – we’ll email you with confirmation of your order, but we won’t include any payment or invoicing information in the package. We know you’ll often be sending our hampers as gifts and won’t want the recipient to see this info!
It depends – you have 3 options:
- UK Wide – 24-hour tracked delivery via DHL is £8.50
- Central Bath - Eco Bike delivery in central Bath is £6.00
Our delivery charge is based on the number of delivery locations you have your packages delivered to. This means if you order multiple hampers to one address, you will be charged just once. If you have multiple locations, you will be charged per location.
You can organise your gifts in advance using our date selector, this can be up to a year in advance. You will find there are certain days we do not offer delivery; this will be due to delivery restrictions with our delivery partners, or it may be that the business is closed for its annual holiday. If your order is placed within our delivery windows, it will be delivered.
Our order cut-off time is 4pm. We need time to book in the courier, organise your goodies, and dispatch for delivery. There is a 48-hour lead time, so if you place an order before 4pm on a Monday, the earliest delivery will be Wednesday. If you place an order at 5pm on a Monday, the earliest delivery date will be Thursday. We do not work at the weekend, so if you place an order after 4pm on Friday through Sunday, the first possible delivery date will be the following Wednesday.
We do not have an international shipping provider that provides good enough rates for us to offer this service. Therefore, unfortunately, Taste of Bath is unable to offer delivery outside mainland UK for retail customers.
Our delivery Information
We have used DHL for all of our deliveries for the last five years – as with any courier, there can be occasions where things go wrong, but we think DHL are amazing and we find that only 0.5% of our deliveries ever have any problems. We have a great relationship with DHL and with a full tracking system, we are able to rectify problems quickly and efficiently. We will always communicate with the affected customer throughout. If we are unable to secure delivery, we have a no quibbles guarantee and will send out a free replacement.
When we dispatch your package, we will email you a tracking number and a link to the DHL tracking website, which will enable you to track your parcel’s progress. But that’s not all – we’re a diligent lot, so we will also track your parcel to ensure it is delivered. If there are any problems, we will get in touch immediately and resolve the issue.
DHL deliveries are Tuesday – Saturday
Central Bath deliveries and Click & Collect are Monday – Saturday
Our last DHL collection of the week is on a Friday morning. All of our DHL packages are sent on a 24-hour delivery, which means they will be delivered on a Saturday. Since our product range includes fresh produce such as cheese, we have to deliver within a 24-hour window, to ensure that products are delivered at the correct temperature. The next collection from DHL is on Monday morning, making Tuesday the next available day for delivery. We are not legally allowed to send products such as cheese on a Friday for a Monday delivery.
If you want to order for immediate delivery, rather than scheduling your delivery for the future, we’ll require 24 hours for dispatch and an additional 24 hours for delivery, so the fastest turnaround we can offer is 48 hours. All of our DHL packages are sent on a tracked and signed for 24-hour service. This means it is collected from us and then delivered the next day.
Our alcohol policy requires that all packages are signed for by a person over the age of 18. This also applies to packages which don’t include alcohol – it is a blanket policy imposed by our courier service.
A card is posted through the letter box advising the recipient that delivery has been attempted, and inviting them to rearrange either:
- A collection from the nearest depot; available the working day after the card was left.
- Re-delivery to the original address during normal working hours.
*If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.
**If you think the recipient will be out at work during these times, you could consider specifying delivery of the gift to the recipient's work address. (Our guarantee is limited to delivering to the building, not to individual recipients)
We deliver within 24 hours and require a signature upon delivery. On our box we state there are perishables inside. All temperature-controlled products are sent with frozen cool pads to keep the products within a food-safe range.
You can use a separate delivery address, when you place the order, to send the package to your work address or to a responsible adult you know will be in.
In the past we have done our best to offer a click & collect service for local customers, but unfortunately we’re no longer able to make it work, due to logistical challenges with providing cheese and other perishable goods, and the importance of keeping our warehouse COVID-safe. We do offer local delivery, via electric cargo-bike, at a lower rate than nationwide delivery.
In case of issues with a delivery
We take customer service very seriously, but unfortunately when a package leaves us, the actual delivery is out of our control. In the rare instances where a package is not delivered, we will send out a free replacement for you. If the package arrives later than scheduled, we will refund the delivery charge to you.
It’s probably best you get in touch with us right away – we can send out free products to replace any damaged products, or if the package is damaged beyond repair, we will send out a free replacement. We’ll just need some photos from you to confirm the damage.