Our Taste of Bath family is made up of independent, artisan producers, all of whom are based within 25 miles of Bath. You can find out more about all our brilliant producers here.

We know you’ll often be sending our hampers as gifts and won’t want the recipient to see this info!

There is nothing worse than someone seeing the price or description of something you have bought them. “Sorry Gift”, “Little Client”, “Small Lady”... it makes me (Helen) shudder just thinking about it. We never include any order or price information within a gift.

We know businesses prefer to shop without VAT – that's why all the prices of our packages on the business shop are prices excluding VAT. This is added at the end of the order. You can access a VAT invoice through your confirmation email, where you are able to download the receipt.

In the past we did offer international shipping. However, post-Brexit, we had to weigh up applying for an export licence against the volume of requests we had for shipping abroad. We found that 99% of our clients wanted UK shipping, so we made the decision not to pursue this further.

If you would like to send a hamper internationally, one way to do it is to order for delivery to your UK office address, and then ship the hamper yourself through Royal Mail, which does not require an export licence. Please be aware that we cannot accept responsbility for the further journey of any hamper once we have delivered it to your nominated UK address.

If you’re ordering a larger portfolio, get in touch via our bespoke order form. We often offer a bulk discount on larger orders, but this is dependent on volume and product availability. 

This is a complicated question - our lead time is dependent on the volume you're ordering, and whether it’s Christmas or not! Firstly, it’s important to know that our local food producers are artisans - they make everything from scratch, often by hand or in small batches. If you are ordering up to 50 gifts, we will likely have stock in our warehouse, but if you are ordering more than 50 there may be additional lead time dependent on how quickly the producer can make the product and deliver it to us, for us to fulfil the order and deliver to you. Please feel free to contact us to find out more.

Generally, all of our packages are sent on a tracked and signed-for 24-hour service with DHL. DHL requires 24 hours notice to book in a collection, so that equates to a 48 hour lead time. We also need time to organise your hampers, so our cut-off each day is 4pm. So, if you place an order before 4pm on a Monday, the earliest delivery will be Wednesday. If you place an order at 5pm on a Monday, the earliest delivery date will be Thursday. We do not work at the weekend, so if you place an order after 4pm on Friday through Sunday, the first possible delivery date will be the following Wednesday.

Christmas availability is on a first come first served basis, so not all delivery dates or products will be available if you order in December.

If you urgently need hampers on a short time frame, please get in touch - we can't make any promises but we will always do our best to help!

100% yes! We know our clients like to get organised, and so do we. Please see above about lead times.

Click here for our full product range allergen information. All food and drink products are legally required to have the correct allergen information on the packaging, so recipients will have access to this information too.

When it comes to business orders, we do not offer refunds on confirmed orders which have been paid for. This is due to the volumes involved for the producers and the fulfilment lead time. Please ensure you are fully committed before placing the order – we can always add more gifts, but we are not able to remove gifts from a portfolio.

Yes, all information is kept for the purpose of the transaction and delivery and is then responsibly destroyed. Read our business privacy policy here, and for more information, do feel free to email helen@taste-of.co.uk.

The website is highly secure. We are committed to providing the best possible shopping experience and use up to date industry-leading technology to keep your information safe, including partners such as Shopify and PayPal for your payment data. We have full confidence in these platforms and can confirm that your data is not shared with any third parties.

Yes, our business shop is purpose-built to make it as easy as possible for you to purchase multiple different gifts. Simply add as many different hampers as you need to your basket, before proceeding to the checkout. We will only ask you for your billing information at this stage. Once the order is paid for, we will contact you for your logo, personal messages, delivery date preference and delivery information for each hamper. Delivery is charged per gift and is included in the price displayed online.

We have a wide range of fabulous ready-made hampers to choose from, but we know that sometimes you need something specific to sit in line with your marketing campaign, event or specific client portfolio. So, if you can't see something that floats your boat, simply challenge us to design something spot on for you!

Just provide a few details for us via this form, to tell us what sort of thing you need, and we'll hook you up!

We know that different clients, staff, and suppliers contribute in different ways to your business, so it’s totally understandable that you might give them different sizes or types of gifts.

If you’re shopping online for your business, you can add as many different hampers as you like to your basket for a single order.

If you’re contacting us for a bespoke design, just let us know about the different tiers of budget and brief! When your order is confirmed we will send you a delivery and personalisation spreadsheet and ask you to allocate each hamper to individual recipients.

We appreciate that it's a little trickier choosing hampers for somebody who has food allergies, or whose lifestyle choices rule out certain items.

We have some great non-alcoholic ready-made hamper options to choose from in the business shop, since this is our most common request. When it comes to other dietary requirements, we have plenty of suitable products in our range, and we're very happy to tweak our existing ready-made hampers. Alternatively, contact us for a bespoke design and ask for your specific requirements. We are very used to doing this and we'll be delighted to accommodate your requirements!

When your order is confirmed we will send you a delivery and personalisation spreadsheet and ask you to allocate each hamper to individual recipients.

Look, we’re not a boring brand that makes pens and stress balls, but if you need some branded chocolate or fudge, we can certainly help! Just get in touch with your requirements. If you have your own literature or branded products you would like added to your gifts, we will happily do this for you too 😊

We know that when you send a gift, the message you send with it is just as important (if not more!), so we offer a whole range of branding and personalisation options, which will leave the recipient in no doubt as to who sent them a lovely gift, and why!

There's nothing more annoying than a gift where the thoughtful personal message is printed in tiny letters on the packing slip, only to be totally missed and thrown out by the recipient. We make sure that doesn't happen with our hampers!

For all orders of 15 hampers or more, we'll include branded personal message cards at no extra cost - a postcard with your logo, a border matched to your brand colours, and your message, so there's no way they'll miss it.

If you select our premium packaging on an order over £500, we will also brand luggage tags with your logo, and we offer plenty more personalisation options on request - find out more here.

Absolutely! We know that sometimes it’s easier just to do one message for everyone. We also know that sometimes you want to get a little bit more personal – so if you do want to take the time to write individual messages, we can absolutely include a different message with every gift!

When you order online, we just take the billing information at checkout, and then we'll be in touch with you ASAP to discuss delivery information and any personalisations you'd like, including personal messages.

Of course – we know you’ll want your branding to be at the forefront of any business gifts you order. Every order of 15 hampers or more comes with branded personal message cards at no extra cost - a postcard with your logo, a border in your brand colours, and your own message. If you want to take it further, we're delighted to offer plenty more branding options upon request - it’s all about giving you the best service possible, with the highest impact for the recipient! Find out more about personalisation and branding here.

We understand that you might want to personally make sure your hampers get there safely, so one of our team will send you all the tracking information before or on the day of dispatch, along with a tracking link! But when you order a lot, we know this can be bit of a faff - so as part of our business service, we also offer full tracking on our end. You will be contacted by one of our team on the day all parcels are due to be delivered, to let you know how they are faring. Our team will also track down any hampers which are not yet delivered, and keep a sharp eye out to head off any potential issues. It's all part of making business gifting as simple and stress-free for our clients as possible!

We need a phone number for the recipient of your gift, because the courier company we use requires a means by which to contact the recipient – for example, if they are unable to locate the address, or if they are running late. We are unable to book the courier without one. If you do not have or do not wish to share a phone number, please simply use your head office or mobile number.

We keep all your data only for the purpose of delivery and then it is safely destroyed – please read our business privacy policy here.

All our hampers are booked for scheduled delivery with full tracking via our delivery partner DHL. The cost of this is included in the overall hamper price displayed on the business shop and is applicable to every hamper you buy. If you are looking for delivery to one location via pallet, or a local delivery within Bath, please get in touch via our bespoke orders page. We can remove the cost of the DHL courier and requote based on your preferred delivery method.

Mainland UK – Tuesday to Saturday

Central Bath – Monday to Saturday

We have used DHL for all of our UK Wide deliveries for the last five years. As with any courier, there can be occasions where things go wrong, but DHL are amazing and in our experience, only 0.5% of our deliveries ever have any problem. If there is an issue, we have a no quibbles guarantee and will send out a free replacement.

For local deliveries, we use Three Bags Full – a lovely local company with a fleet of zero-emissions cargo-bikes, which we think are rather marvellous.

All of our DHL packages are sent on a tracked and signed-for 24-hour service. However, unfortunately that doesn't mean it only takes 24 hours from ordering to delivery!

DHL requires 24 hours notice to book in a collection, so that equates to a 48 hour lead time. We also need time to organise your hampers, so our cut-off each day is 4pm. So, if you place an order before 4pm on a Monday, the earliest delivery will be Wednesday. If you place an order at 5pm on a Monday, the earliest delivery date will be Thursday. We do not work at the weekend, so if you place an order after 4pm on Friday through Sunday, the first possible delivery date will be the following Wednesday.

If you urgently need hampers on a short time frame, please get in touch - we can't make any promises but we will always do our best to help!

We deliver within 24 hours and require a signature upon delivery. On our boxes we clearly state that there are perishables inside. All temperature-controlled products are sent with frozen cool pads to keep the products within a food-safe range.

Our alcohol license requires that we check the ages of our customers, so all packages must be signed for by a person over the age of 18.

A card is posted through the letter box advising the recipient that delivery has been attempted and inviting them to rearrange either:

- A collection from the nearest depot; available the next working day after the card was left
- Re-delivery to the original address during normal working hours

If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.

If you think the recipient will be out when the hamper is delivered, consider choosing a different address where you know someone will be available. (Our guarantee is limited to delivering to the building, not individual recipients.)

We take customer service very seriously and therefore operate a no quibbles guarantee for any issues. Because we track every package on your behalf, often we will spot an issue and resolve it for you before you even know about it! But unfortunately, when a package leaves us in the hands of the courier, the actual delivery is out of our personal control. In the rare instances where a package is not delivered, we will send out a free replacement for you. If a product is damaged in transit, we will be happy to send out a replacement once we've seen photos of the damage.

We operate a payment-upon-ordering policy for all online orders. If you are looking to be invoiced for an order (perhaps with the inclusion of a Purchase Order number) please get in touch via our bespoke orders page and we will process the order offline through our invoicing system. Please be aware that 30 day terms are only available to longstanding portfolio clients, and new clients are required to pay upon receipt of any invoice.