FAQS


How much is delivery?
We charge £6.95 for a 24 hour courier service.

Where do you deliver?
We deliver to the mainland United Kingdom *excluding highlands.

If you wish to send your products to Northern Ireland, the Highlands & Islands, we can do for an additional charge. Please contact us before placing your order.

Due to poor results previously we no longer ship to Europe.


Which courier do you use?
UK Mail deliver our packages for us and we will send you a tracking number when the parcel has been dispatched.

Do I get updated with the progress of my delivery?
As a matter of routine, we will email you the day before delivery and provide a tracking link, this will enable you keep an eye on the progress from the point of dispatch.

What days do you deliver?
Tuesday-Saturday. We can only deliver non-perishable items on Mondays.

Can I specify a delivery date?
Yes, at the checkout: select the day and date you would like your crate to be delivered and we will ensure it is delivered that day!

Do you require a signature for a delivery?
Yes, due to our licensing policy and perishable nature of products we require a signature from a person over the age of 18.

My delivery has not arrived, what do I do?
Although rare, unfortunately, factors beyond our control can cause delay, such as severe weather. When this occurs you can be certain that we will take the appropriate steps to minimize delay and disruption. Email Helen@taste-of.co.uk and we will sort it out as fast humanly possible!

What happens if the recipient is out?
A card is posted through the letter box advising the recipient that they have attempted delivery and inviting them to telephone our courier to arrange either:

- A collection from the nearest depot; available the working day after the card was left.
- Re-delivery to the original address during normal working hours.

*If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address.

**If you think the recipient will be out at work during these times, you could consider specifying delivery of the gift to the recipient's work address. (Our guarantee is limited to delivering to the building, not individual recipients)


My package has arrived damaged… What do I do?
Customer service is very important to use, so please email helen@taste-of.co.uk images of the damaged goods and we will send you replacements.

We do endeavor to deliver in perfect condition, sometimes however due to courier mishandling breakages can occur. This is the responsibility of the courier, rather than fault with Taste-of.

Please read our terms and conditions for more information.


What packaging do you use to keep the products safe?
Our packaging includes; recycled wood wool, bottle protectors, bubble wrap, your selected box/crate and a sturdy double walled branded cardboard outer.

* We endeavor to deliver on time and our products to be in perfect condition. However, sometimes due to courier error or mishandling of packages, breakages and missed deliveries can occur. This is the responsibility of the courier, rather than fault with Taste-of: Please read our terms and conditions for more information.


How do you deliver perishable items?
We deliver within 24 hours and require a signature to ensure acceptance of delivery. On our box we state there are perishables inside. All temperature controlled products are sent with frozen cool pads to keep the products within a food-safe range.

You can use a separate delivery address, when you place the order, sending the package to work or a responsible adult you know will be in.


Who makes the products? Where are they from?
We have 30 different producers who supply us, predominantly from a 10 mile radius, however some items (wine, charcuterie & the liqueurs) are produced just outside this area.

Do you charge VAT on your crates?
Yes, it varies between 10-15%, and food VAT is highly complex. Hampers are typically formed from a mixture of VAT-applicable (e.g. alcoholic beverages and chocolates) and VAT exempt elements (e.g. cheeses and savory biscuits). If you need a VAT receipt please email Sales@taste-of.co.uk

What is your alcohol policy?
Our Alcohol policy requires that all packages containing alcohol are signed for by a person over the age of 18.

How can I find out all the allergen information?
Click here for our full product range allergen information

How can I cancel an order placed with Taste of Bath?
Orders can be cancelled up until 48 hours before the point of dispatch: just contact us with your order number and we will return your dosh to you.

Is the information I provide kept private?
Yes all information is kept for the purpose of the transaction and delivery and then is responsibly destroyed. Read our privacy policy here and for more information email Helen@taste-of.co.uk

Is your site secure?
The website is highly secure. We are dedicated to providing the best shopping experience and use up to date industry-leading technology to keep your information safe.


I want to make multiple purchases, can I do this?
Yes, you will need to process each delivery separately to ensure all the delivery/address information is correct for each dispatch.

If ordering more than 2/3 send order via email to sales@taste-of.co.uk and we will do the leg work for you and send you an invoice.


This is a gift, will there be any pricing information in the hamper?
We never include pricing or invoicing information in any of our packages. Simply put the recipients address in the delivery address field at check out. You can also include a personalized message.


Is it possible to include a personal touch?
Yes, just get in touch just email Helen@taste-of.co.uk and we will try and fulfill your wishes.